Store Policies | Healed Heaux

Healed Heaux Store Policies

CUSTOMER CARE

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Welcome to Healed Heaux — where healing meets intention. Whether you’re actively doing the Heaux Work or just easing into the journey, we’ve got your back.

We’re here to provide:

Supportive, vibey customer service
Access to culturally grounded wellness tools
A soulful shopping experience that centers your peace

Need help? Contact us anytime — we’ll make it right.

At Healed Heaux, we’re committed to giving our Heauxs the best possible experience. That means fair policies, clear info, and transparency — always.
Got questions? Don’t hesitate to reach out.

Privacy & Safety

PRIVACY & SAFETY

Your privacy matters just as much as your healing. Period.

We use up-to-date tech to secure your personal information and make sure your transactions are protected.

Here’s what we do:

Collect minimal data (preferences, purchases, and feedback) to level up your experience
Never share your personal details without your consent
Occasionally reach out with special promos, feedback requests, or product drops

Want to unsubscribe from emails or texts? No problem — your journey, your rules.

SHIPPING & BILLING POLICY

Billing & Order Cut-Off Dates

Existing Subscribers:
All subscriptions renew on the 1st of each month.

New to the Heaux Squad?

Orders close the end of each month so we can lock in all the goodness, get everything ordered, and pack your Heauxbox with love and clarity.

Subscribe after that, and your box will ship during our next shipping window — between the 15th–20th of that same month. That way, you’re set up and supported before the next month even begins.

Missed the cut-off? No worries, boo. Orders reopen on the 5th of each month for the next round of boxes.
Because we don’t do chaos — we do consistency.

Shipping Timeline

Boxes ship between the 15th–20th of each month
Give us 1–3 business days to get everything prepped and ready to roll
Most Heauxs receive their boxes within 5–7 business days after shipping
Each box is packed with intention to guide your healing journey for the upcoming month

Shipping Rates

We keep it simple, fair, and straight to the point — just like a Heaux who knows her worth.

Flat Rate Shipping – $12.99 for Heauxs in the West & Central U.S. (CA, OR, NV, AZ, WA, CO, TX, etc.)
Predictable. Easy. No surprises at checkout.
Calculated Shipping – For East Coast & Southeastern Heauxs (NY, FL, GA, NC, IL, etc.),

shipping is based on your exact location. That way, you only pay what it really costs — no fluff.

Where We Ship

Currently: All 50 U.S. States
Working on: Getting our goodies to international Heauxs soon!

Shipping Notices & Delivery Policies

We’ll notify you of any delays due to weather, holidays, or supply chain issues.

Please double-check your shipping address each month before renewal.

We’re not responsible for boxes lost due to incorrect addresses once shipped.

Subscription Management

Need to pause, skip, update your address, or cancel your plan?
No worries — just make sure any changes are made before the 1st of the month to affect the next box.

You can handle everything through your account dashboard, or hit us up directly — we’re always here to help keep things flowing.

Shipping & Billing

RETURNS & REFUNDS

We want you to love what you receive. If something isn’t right, we’ll do our best to make it right.

Return Policy:

Returns accepted within 5 days of receiving your box
Items must be unopened, unused, and in original condition
For hygiene reasons, we cannot accept used or altered items

Refund Info:

Refunds processed within 3–5 business days of receiving your return
Return shipping is the customer’s responsibility — trackable shipping is strongly recommended

To start a return: email us with your order number and reason for return, and we’ll take care of you.

PAYMENT METHODS

Credit / Debit Cards, Apple /Google Pay

More options may be added in the future!